Refund policy

Refund & Return Policy

Last Updated: October 15, 2026

At Newborhood Market, we want you to feel confident and satisfied with every purchase.

Newborhood Market operates NewborhoodMarket.com, an online marketplace featuring a variety of products and brands, including Blankoozy™, our comfort-focused brand available through Blankoozy.com.

This Refund & Return Policy applies to purchases made through both websites and to all brands and products sold through our Shopify store, unless otherwise expressly stated.

Throughout this policy, references to “Newborhood Market,” “we,” “us,” and “our” include our operated storefronts and brands, including Blankoozy.

Returns

We offer a 7-day return policy, meaning you have 7 days after receiving your item to request a return, except where a longer period is required by applicable law.

To qualify for a return under our standard policy, your item must:

  • Be in the same condition in which you received it

  • Be unused and unworn

  • Include all original tags and packaging

  • Be accompanied by proof of purchase or your order number

To initiate a return, contact us at info@newborhoodtalks.com.

Please include your order number, the product you wish to return, and the reason for your request.

Once your request has been reviewed and approved, we will provide return instructions and the appropriate return address, if applicable.

Please do not send items back without contacting us first. Unauthorized returns may not be accepted under our standard return policy. This does not limit any mandatory consumer rights.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, we encourage you to contact us within 48 hours of delivery at info@newborhoodtalks.com.

Include the following information:

  • Your order number

  • A description of the issue

  • Clear photos of the item

  • Photos of the packaging, if applicable

Our customer service team will review the issue and work with you toward an appropriate resolution, which may include a replacement, refund, repair, or another remedy depending on the circumstances and applicable law.

The 48-hour reporting period is a requested notification timeframe and does not remove or limit your rights under applicable consumer protection laws or legal warranties.

Non-Returnable Items

Under our standard voluntary return policy, certain products may not be eligible for return, including:

  • Perishable goods, including food, flowers, and plants

  • Personalized, customized, or made-to-order products

  • Personal care and hygiene products that cannot safely be resold

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

  • Items clearly identified as final sale before purchase

Products purchased during a promotion or sale are not automatically excluded from returns unless specifically identified as final sale.

Exceptions to our standard return policy apply only to the extent permitted by law. Non-returnable classifications do not override mandatory rights relating to defective, damaged, misrepresented, or incorrect products.

If you are unsure whether an item is eligible for return, please contact us before purchasing.

Blankoozy Products

Blankoozy is a featured brand of Newborhood Market, offering comfort-focused products, including oversized wearable blanket hoodies.

Purchases made through Blankoozy.com are subject to the same return and refund procedures described in this policy.

For Blankoozy apparel and wearable products, standard returns require the items to be unused, unworn, and returned with their original tags and packaging, except where applicable law provides otherwise.

Please review product descriptions and size information carefully before ordering.

Exchanges

Because many products sold through Newborhood Market and Blankoozy are fulfilled through third-party suppliers, we generally do not offer direct exchanges for changes of preference, including size or colour.

If you would like a different product or variation, please contact us to request a return, if eligible, and place a new order.

Requests involving incorrect, damaged, or defective merchandise will be handled separately in accordance with applicable consumer protection laws.

European Union Customers

Customers purchasing products covered by European Union consumer protection rules generally have the right to withdraw from an eligible online purchase within 14 days after receiving the goods, without providing a reason.

To exercise this right, please notify us clearly of your decision to withdraw by emailing info@newborhoodtalks.com within the applicable withdrawal period.

After notifying us, you generally have a further 14 days to send the goods back.

You may inspect products as you would in a physical store. You may be responsible for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Certain products, including clearly personalized or made-to-order goods, may be exempt from the statutory withdrawal right.

Where the statutory withdrawal right applies, we will reimburse eligible payments, including standard outbound delivery charges, within 14 days of receiving your withdrawal notification. We may withhold reimbursement until we receive the returned goods or evidence that you have sent them back, as permitted by law.

Customers are generally responsible for direct return shipping costs for change-of-mind withdrawals, provided these costs were disclosed before purchase.

In addition, eligible goods sold to EU consumers are covered by applicable statutory guarantees, including the minimum two-year legal guarantee for defective or nonconforming goods.

These statutory rights take precedence over our standard 7-day return policy.

Refunds

For standard returns, once we receive and inspect your returned item, we will notify you whether the refund has been approved.

If approved, your refund will generally be issued to the original payment method within 10 business days.

Your bank, credit card company, or payment provider may require additional processing time before the funds appear in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact info@newborhoodtalks.com.

Where applicable law requires an earlier refund or a different refund procedure, the applicable legal requirement will take precedence.

Return Shipping

Unless otherwise required by law:

  • Customers are responsible for return shipping costs on eligible change-of-mind returns.

  • Newborhood Market will cover reasonable return shipping costs when an item is confirmed to be defective, damaged upon arrival, or incorrectly fulfilled.

  • Original delivery charges are generally non-refundable for standard voluntary returns, except where required by applicable law.

Since products may ship from different suppliers or fulfillment facilities, return addresses may vary.

Please contact us before returning any product so we can provide the correct instructions and destination.

Consumer Protection Rights

Nothing in this policy excludes, restricts, or limits any consumer rights, statutory warranties, or remedies that cannot lawfully be waived.

Customers in Canada, the European Union, and other jurisdictions may have additional rights relating to defective goods, product conformity, online purchases, and order cancellations.

Where applicable consumer protection laws provide greater protections than our standard policy, those laws will prevail.

Contact Us

For questions about returns, refunds, damaged products, or orders placed through either storefront, please contact:

Newborhood Market
Including the Blankoozy™ brand

Email: info@newborhoodtalks.com

Websites:

All return and refund inquiries for either website are handled through the same customer service contact.