Refund policy
Refund & Return Policy
Last Updated: June 2026
At Newborhood Market, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.
Returns
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must:
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Be in the same condition that you received it
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Be unused and unworn
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Include all original tags and packaging
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Be accompanied by proof of purchase or your order number
To initiate a return, please contact us at:
Email: info@newborhoodtalks.com
Once your return request has been reviewed and approved, we will provide instructions regarding the return process and return address, if applicable.
Please note that items returned without prior authorization will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If your item arrives damaged, defective, or if you receive the wrong item, contact us within 48 hours of delivery at:
Please include:
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Your order number
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Photos of the item
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Photos of the packaging (if applicable)
We will review the issue and work to provide an appropriate resolution.
Non-Returnable Items
Certain items cannot be returned, including but not limited to:
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Perishable goods
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Food products
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Flowers or plants
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Personalized or custom-made products
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Personal care and hygiene products
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Hazardous materials
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Flammable liquids or gases
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Gift cards
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Clearance, sale, or final-sale items
If you are unsure whether your item qualifies for return, please contact us before purchasing.
Exchanges
Because many products are fulfilled through third-party suppliers, we do not offer direct exchanges.
If you wish to receive a different item, please request a return (if eligible) and place a new order once your return has been approved.
European Union Customers
For orders shipped to countries within the European Union, customers may have the right to cancel or return their order within 14 days of receiving the goods, subject to applicable consumer protection laws.
Items must be returned in their original, unused condition with original packaging and proof of purchase.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, refunds will be issued to your original payment method within 10 business days.
Please note that your bank, credit card company, or payment provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us at:
Return Shipping
Unless the return is due to a defective product, damaged item, or fulfillment error, customers are responsible for return shipping costs.
Original shipping charges are non-refundable unless otherwise required by law.
Contact Us
For any questions regarding returns, refunds, or damaged products, please contact:
Newborhood Market
Email: info@newborhoodtalks.com
Website: https://www.newborhoodmarket.com