Shipping policy
Shipping Policy
Last Updated: June 2026
Order Processing
All orders are processed within 2-3 business days after payment has been received.
Once your order has been processed, you will receive a shipping confirmation email containing tracking information, when available.
Orders are not processed, shipped, or delivered on weekends or holidays.
During periods of high demand, promotions, holidays, or unforeseen circumstances, processing times may be extended.
Shipping Rates
Shipping charges are calculated and displayed at checkout.
Certain products or promotions may qualify for free shipping, which will be clearly indicated during checkout.
Shipping Destinations
Newborhood Market ships to customers in Spain, throughout Europe, North America, and many international destinations.
Shipping availability may vary depending on the product and destination country.
Estimated Delivery Times
Delivery times vary based on product availability, supplier location, destination country, customs processing, and carrier performance.
Estimated delivery times are:
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Spain: Typically 5-12 business days
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Europe: Typically 5-15 business days
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North America: Typically 7-20 business days
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Other International Destinations: Typically 10-25 business days
While many orders arrive sooner, some shipments may require additional time due to customs clearance, carrier delays, weather events, seasonal demand, or supplier-related factors.
Delivery estimates are not guaranteed.
Multiple Shipments
Because we work with multiple fulfillment partners and suppliers, items purchased in the same order may ship separately and arrive on different dates.
You may receive multiple tracking numbers for a single order.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
These charges are the responsibility of the customer.
Newborhood Market is not responsible for any customs fees, import duties, taxes, delays, or additional charges imposed by customs authorities.
Lost or Delayed Packages
Once an order has been transferred to the shipping carrier, delivery is under the control of the carrier.
If your package appears delayed, please contact us and we will assist in tracking the shipment.
Newborhood Market is not responsible for delays caused by:
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Customs inspections
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Weather conditions
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Transportation disruptions
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Carrier issues
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Government actions
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Incorrect shipping information provided by the customer
Incorrect Shipping Addresses
Customers are responsible for providing accurate shipping information.
If an incorrect address is supplied and the order has already been processed or shipped, we may be unable to modify or redirect the shipment.
Additional shipping costs resulting from incorrect addresses are the responsibility of the customer.
Returns, Refunds, and Exchanges
Please refer to our Refund & Return Policy for complete details.
Return requests must generally be initiated within 7 days of delivery.
Returned items must be unused, in original condition, and include all original packaging.
Unless the item is defective, damaged, or incorrectly shipped, return shipping costs are the responsibility of the customer.
Damaged Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please include:
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Your order number
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Photos of the product
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Photos of the packaging
Send all claims to:
We review all claims individually and will work toward a fair resolution.
Contact Information
For questions regarding shipping, tracking, returns, or refunds, please contact:
Newborhood Market
Email: info@newborhoodtalks.com
Website: https://www.newborhoodmarket.com